Guide
RACI
Reference sheet
RACI | DELIVERY OWNERSHIP MATRIX
Use only where ownership could otherwise be unclear. Keep it proportional: one Accountable owner per activity or decision.
Project / Initiative
Delivery Manager
Business Owner
Service / IT Owner
Supplier(s)
Last Update
RACI KEY
R
Responsible - performs the work
A
Accountable - owns the outcome / decision
C
Consulted - provides input
I
Informed - kept updated
Phase
Key Activity / Decision
Purpose / Expected Result
Business Owner
Delivery Manager
IT / Service Owner
Delivery Team
Supplier / Vendor
Operations / Support
Notes / Local Adaptation
DEFINE
Confirm business need & expected outcome
Clear problem, objective, value and success criteria
A
R
C
C
C
I
DEFINE
Confirm scope, solution & funding
Approved initiative ready for planning
A
R
C
C
C
I
PLAN
Build delivery plan & milestones
Realistic sequence, dependencies and dates
C
A/R
C
R
C
I
PLAN
Define roles, ownership & ways of working
Clear accountability across teams and suppliers
C
A/R
C
C
C
I
PLAN
Define measurement & adoption needs
Success measures, owner and user readiness agreed
A
R
C
C
C
I
DELIVER
Execute delivery & coordinate dependencies
Outputs delivered while managing reality
I
A
C
R
R
I
DELIVER
Manage risks, issues, decisions & changes
Timely decisions and controlled changes
C
A/R
C
R
R
I
VALIDATE
Execute UAT / validation
Evidence that solution meets agreed acceptance criteria
A
R
C
R
C
I
VALIDATE
Confirm business acceptance
Formal acceptance or clear remediation actions
A
R
C
C
C
I
RELEASE
Confirm release & operational readiness
Deployment, support, monitoring and ownership ready
C
A/R
C
R
R
R
Adapt responsibilities to change/release process
RELEASE
Execute go-live / cutover
Solution safely transitioned into production
I
A
C
R
R
R
RELEASE
Complete operational handover
Service ownership and support responsibilities accepted
I
R
A
C
C
R
OPERATE & IMPROVE
Monitor service performance
Service and business outcomes reviewed after release
C
I
A
C
C
R
OPERATE & IMPROVE
Review incidents, supplier performance & feedback
Evidence converted into improvement priorities
C
C
A
C
R
R
OPERATE & IMPROVE
Prioritise and implement improvements
Improvement actions owned, implemented and measured
A
R
C
R
R
C
HOW TO USE
1. Use this matrix only when ownership is not obvious. Do not complete it for every small initiative.
2. Keep one Accountable (A) owner for each key activity or decision. Responsible (R) roles may be more than one where necessary.
3. Adapt role columns to the initiative (e.g. SAP, CloudOps, Security, Finance) without changing the RACI logic.
4. Review ownership during PLAN and update only when responsibilities materially change.